{"id":165,"date":"2010-01-01T16:37:00","date_gmt":"2010-01-02T00:37:00","guid":{"rendered":"http:\/\/www.robinstewart.com\/blog\/?p=165"},"modified":"2010-01-01T16:37:00","modified_gmt":"2010-01-02T00:37:00","slug":"let-my-people-design-great-products","status":"publish","type":"post","link":"https:\/\/www.robinstewart.com\/blog\/2010\/01\/let-my-people-design-great-products\/","title":{"rendered":"Let My People Design Great Products"},"content":{"rendered":"<p>I finally read <a href=\"http:\/\/www.amazon.com\/Let-People-Surfing-Education-Businessman\/dp\/0143037838\/ref=tmm_pap_title_0\">Let My People Go Surfing<\/a> because <a href=\"http:\/\/www.billbuxton.com\/\">Bill Buxton<\/a> told me to.  Actually, he told everyone at <a href=\"http:\/\/chi2008.org\/\">CHI 2008<\/a> during his keynote address.  I actually wrote it down and found the reference later &#8212; personal information management for the win!<\/p>\n<p>In his keynote, I remember Bill saying something like, &#8220;it&#8217;s a pity about the book&#8217;s title.&#8221;  The author, Yvon Chouinard, is the founder of Patagonia (the outdoor clothing company).  Let My People Go Surfing is the name of Patagonia&#8217;s employee benefits package, which is not all that exciting.<\/p>\n<p>The reason Bill mentioned the book to an auditorium of human-computer interaction professionals is because of its incredibly compelling chapter on product design.  Chouinard&#8217;s goal is to &#8220;make the best products.&#8221;  But realizing how abstract and useless that phrase is by itself, he delves much deeper and lays out an insightful &#8220;philosophy&#8221; of product design standards.  Below I&#8217;ve selected the ones that also apply to software, in my view.<\/p>\n<ul>\n<li>Is it <strong>functional<\/strong>?  (&#8220;Who needs it?&#8221;)<\/li>\n<li>Is it <strong>multifunctional<\/strong>?  (versatility. &#8220;Do I really need a new outfit to do yoga?&#8221;)<\/li>\n<li>Is it <strong>durable<\/strong>?  (&#8220;The poor can&#8217;t afford to buy cheap goods.&#8221;)<\/li>\n<li>Is it as <strong>simple<\/strong> as possible?<\/li>\n<li>Is the <strong>product line simple<\/strong>? (&#8220;The best restaurants in the world have set menus, and the best ski slopes have already decided which skis are best for your skill level.&#8221;  &#8220;The best-performing firms make a narrow range of products very well.&#8221;  &#8220;Fewer parts mean less to go wrong; quality comes built in.&#8221;)<\/li>\n<li>Is it <strong>an innovation or an invention<\/strong>?  (&#8220;It may take thirty years to come up with an invention, but within a few years or months there can be a thousand innovations spawned from that original idea.&#8221;)<\/li>\n<li>Does it have <strong>added value<\/strong>?  (&#8220;We treat customers with respect.&#8221;)Is it art? (&#8220;An illustrator becomes an artist when he or she can convey the same emotion with fewer brushstrokes.&#8221;)<\/li>\n<li>Are we designing for our <strong>core customer<\/strong>? (the customers who &#8220;define the state of the art&#8221;)<\/li>\n<li>Have we <strong>done our homework<\/strong>? (read: usability research. &#8220;You can minimize risk by doing your research and, most of all, by testing.  Testing&#8230; needs to be included in every part of [the industrial design process].&#8221;  &#8220;Measure twice, cut once.&#8221;)<\/li>\n<li>Is it <strong>timely<\/strong>? (&#8220;To stay ahead of the competition, our ideas have to come from as close to the source as possible.&#8221;)<\/li>\n<li>Does it cause any <strong>unnecessary harm<\/strong>? (ongoing environmental assessment)<\/li>\n<\/ul>\n<p>It&#8217;s always useful to read a well-informed list like this one and try to apply its insights to my own product design work.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I finally read Let My People Go Surfing because Bill Buxton told me to. Actually, he told everyone at CHI 2008 during his keynote address. I actually wrote it down and found the reference later &#8212; personal information management for the win! In his keynote, I remember Bill saying something like, &#8220;it&#8217;s a pity about &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.robinstewart.com\/blog\/2010\/01\/let-my-people-design-great-products\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Let My People Design Great Products&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/posts\/165"}],"collection":[{"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/comments?post=165"}],"version-history":[{"count":0,"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/posts\/165\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/media?parent=165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/categories?post=165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.robinstewart.com\/blog\/wp-json\/wp\/v2\/tags?post=165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}