Computer+user infrastructure

I just want to make sure it is noted that a tenet of design in the internet age is letting users do things for themselves.  Replacing human and physical infrastructure with computer+user infrastructure.  This is mostly obvious; it’s just worth keeping in mind as a way to frame new technologies.

Examples: online shopping, checking in online for flights, internet-mediated ride sharing.

One Reply to “Computer+user infrastructure”

  1. “letting” users is an optimistic way of putting it. I would say that companies are replacing customer service (which costs a lot in labor hours) with customer imposition (making the customer spend the labor hours).

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